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Delivery Policy

Delivery Times

  • We deliver from Monday to Friday, between 08:00 and 17:00.

  • Deliveries will take place 2 – 7 working days from when your order has been placed and paid for in full.

  • No deliveries will be made on weekends and public holidays.  We will use our best endeavours to effect deliveries within the above stated time.

  • These delivery times depend on the destination address and availability of stock. You will be informed if there are any delays due to stock availability, transportation strikes or other unforeseen circumstances.

Delivery Costs

  • Deliveries are charge at a rate based on the weight of the order. This weight will be automatically calculated on checkout.

  • Defined Lifestyle reserves the right to limit quantities of any items sold within our online store.

Local Delivery + Receiving

  • We deliver only within the Republic of South Africa.

  • On delivery of the order to the specified delivery address, you will receive our delivery note showing the items delivered, any non-available items, the delivery fees, Value-Added Tax and the amount debited from your payment card.

  • For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice at the delivery address to this effect. The delivery service will attempt to contact you in order to arrange for an alternate delivery time. We reserve the right to charge an additional delivery fee should it be required in the circumstances. Our liability for failing to deliver the products timeously is limited to delivery being effected at a later agreed time at no additional charge.

  • Please arrange that you or your authorised representative is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt.

Goods Not Available For Delivery

  • With the best intentions in the world, some goods just may not be in stock at the time you place the order. In the event that we cannot deliver your goods within the time stated, we will contact you to offer you the alternatives or to provide you with the opportunity to refund your order.